Water softeners can have defects or problems that need to be properly repaired. Some of the most common water softener problems include:
Unit Won’t Regenerate
A unit may stop regenerating, or regenerate inadequately. This is usually caused by one of three things:
- No electric is being fed to the unit. Check the electrical plug to ensure it is plugged in.
- The timer is defective and needs to be replaced.
- The timer or clock was not properly reset following a power failure.
Regeneration Cycle is Stuck
There are times when a unit will be stuck, won’t stop running, or will be delayed. There are numerous reasons that this can occur:
- The brine tank’s float valve is clogged or stuck.
- The brine tank’s drain line flow control line is clogged.
- A switch or control has broken or short-circuited.
- The control head or time is not programmed properly, or it has failed. A leak in the control head may also be the issue.
You want to look for clogs in your lines, screens and floats first because this will normally cause regeneration issues. If the unit is not regenerating at all, it’s definitely a power-related issue, but if the unit is simply stuck, it is likely a clog or mechanical issue.
Water is Hard
When a water softener isn’t doing its job appropriately, this can lead to hard water. A major issue is likely the cause, and there are dozens of common causes that will need to all be addressed separately.
- The water softener is set to “bypass mode.” Switch the bypass switch to “open” to correct the problem.
- The brine tank is out of salt. Add salt to the unit.
- The injector screen is plugged. Clean the injector or the filter screen.
- Too little water in the brine tank.
- Scale can cause the unit to stop working. De-scale the water softener, and flush it to see if it works.
- A leaking distributor tube or internal valve may be the cause.
And these are just a few of many causes for hard water with your system. An issue with the control head can be the cause, or your water’s hardness level may exceed the ability of your water softener.
Excess Salt Usage
Improper salt doses or improper water levels can cause excess salt usage. Inspect the control head as well as the regeneration cycle setting. If the brine tank has a clog or the float is stuck, this can also cause excess salt usage.
Loss of Water Pressure
Iron and scale build-up are the first areas where you should check for loss of water pressure. Clean the control head, add mineral cleaner, and make sure that all of the valves and piping are not clogged.
Minerals or Resin in the Water
When there are minerals or resin in the water, this is caused by air entering the system. This can be caused by the:
- Air volume control
- Air eliminator
- Leak in the piping
If your piping has a leak, you may need to contact a plumber at this time to correct the issue. If the problem still persists, you will also want to contact a professional.
Common water softener problems are normally caused by clogs or improper cleaning as described above. Proper maintenance schedules and repairs will allow you to keep your water softener in satisfactory condition.