Contact information

Contact Information

For any inquiries, support, or assistance, feel free to contact us using the details below:

📧 Email: sales@softerh2o.com
📞 Phone: +91 63032 86347

📍 Customer Support Hours:
Monday – Saturday: 9:00 AM – 7:00 PM IST
Sunday: Closed

You can also reach us via our social media platforms for updates and assistance.

Shipping Policy

At SofterH2O, we aim to deliver your orders efficiently and securely. Below are our shipping details:

  1. Shipping Partners

    • We ship via Shiprocket, partnering with trusted couriers like Blue Dart and Delhivery for reliable delivery.

  2. Shipping Timelines

    • Standard Shipping: Estimated delivery within 5-7 business days.

    • Express Shipping: Faster delivery within 2-4 business days (availability depends on location).

    • Shipping times may vary based on location and courier partner schedules.

  3. Tracking Information

    • Once your order is shipped, tracking details will be emailed to your registered email ID.

    • Customers can track their orders using the provided tracking link.

  4. Shipping Fees

    • Shipping costs depend on the selected shipping method and location. The exact fee is displayed at checkout.

  5. Delivery Issues

    • If your package is delayed or lost, please contact our support team for assistance.

    • We are not responsible for delays caused by unforeseen circumstances such as weather, lockdowns, or courier issues.

For any shipping-related inquiries, please reach out to our customer support team.